Privacy Policy

Wight Cut Flowers

Details for development of this policy were sourced from: https://ico.org.uk/

Contact details

Email: blooms@wightcutflowers.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

Names and contact details

Addresses

Date of birth (if provided)

Payment details (including card or bank information for transfers and direct debits)

We collect or use the following information for the operation of customer accounts and guarantees:

Names and contact details

Addresses

Payment details (including card or bank information for transfers and direct debits)

Purchase history

Account information, including registration details

We collect or use the following information for service updates or marketing purposes:

Names and contact details

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details

Address

Payment details

Account information

Purchase or service history

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

Directly from you

How long we keep information

Our retention schedule for data is a maximum of 2 years. For ease and to ensure we capture everyone we will send out an email in January (every two years) to let you know we have your data and provide an opportunity to opt out.

To further discuss how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we share information with

Data processors:

Organisation name: Google Workspace

Cloud service, data processor, and online workspace

This data processor does the following activities for us: enables the end user to send and receive email messages, manage organisational and team calendars, communicate in real time using chat feature, import, store, and view contact information, create groups of contacts that can be used to email many people at one time. Also through use of Google Docs, Google Forms, Google Sheets, Google Slides, and Google Vids' end users can create, edit, share collaborate, draw, export, and embed content. Google Drive allows the storage, transfer, viewing and sharing of files. For more on Google features please consult here.

Sharing information outside the UK: Where necessary, our data processors may transfer personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers, please contact us using the contact information provided above.

Category of recipient: Data processor and cloud platform

Country the personal information is sent to: Republic of Ireland

How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

Organisation name: Wix

Website builder

This data processor does the following activities for us: enables the building and growing of our website, and the use of built-in business tools that assist with marketing including SEO, blogging, emails, ads, and social media. Wix also provides the facility for making money online with their Ecommerce, POS, bookings, and subscription tools. Please see more about Wix here.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers, please contact us using the contact information provided above.

Category of recipient: Website builder

Country the personal information is sent to: Site visitors information may be stored in data centres located in the United States of America, Ireland, South Korea, Taiwan and Israel. Wix may use other jurisdictions as necessary for the proper delivery of their services and/or as may be required by law.

How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge). Statement by Wix: "Wix is a global company that respects the laws of the jurisdictions it operates within. The processing of the User Customer Data may take place within the territory of the European Union, Israel or a third country, territory, or one or more specified sectors within that third country, of which, the European Commission has decided that it ensures an adequate level of protection (transfer on the basis of an adequacy decision). Any transfer to a third country outside the European Union - which does not ensure an adequate level of protection according to the European Commission - will be undertaken in accordance with the current and updated set of Standard Contractual Clauses, as approved by the European Commission. These terms are set out in the Wix Data Processing Agreement (DPA). The security of sensitive data is of extreme importance to Wix and we are 100% committed to data protection. See all the security certifications received by Wix.com".

Organisation name: MailerLite

Digital marketing platform

This data processor does the following activities for us: Digital marketing platform for creating, sending, and automating emails.

Sharing information outside the UK

Where necessary, our data processors may transfer personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers, please contact us using the contact information provided above.

Category of recipient: Digital marketing platform

Country the personal information is sent to: Republic of Ireland

How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

This policy was last updated: 28th January 2026

Wight Cut Flowers

Privacy Policy

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